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Latest Updates
Jun
8
Service Accessibility Issues
Posted by Krystal O'Connor on 08 June 2017 05:16 PM

We are currently experiencing servicing issues with a subset of our servers which may affect media and asset delivery, as well as access to other services such as logging into the Libsyn dashboard.

Our server team is working to isolate and resolve this issue as quickly as possible. Additional updates will be posted as they become available.

Update 6:00pm – Most services and content delivery should be back to normal, however, there may still be a delay in new releases being released.

Update 6:37pm – New releases should now be releasing properly as well. We are still closely monitoring the system to ensure all systems continue to operate correctly.

Update 7:17pm – At this time, all systems are functioning normally. Please reach out to support@libsyn.com with any questions. We thank you for your patience.

 

 


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May
22
Stats Maintenance
Posted by todd on 22 May 2017 11:47 AM

[11:30 AM EST] – Stats processing is currently paused as we are performing some maintenance on our stats system.  We’ll post further updates as the work progresses.
[2 PM EST] – Stats processing is running again now and we expect it to catch up later this evening.


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May
9
Database Maintenance – Tuesday May 9th @ 2PM EST
Posted by todd on 09 May 2017 01:40 PM

We’ll be performing maintenance on our database systems at 2PM EST today.  We expect this window to be very short but to avoid any issues we will be putting the system into maintenance mode during this time.

[2PM EST] – The system is now in maintenance mode.  We’ll post an update when the work has been completed.
[2:10PM EST] – This maintenance has been completed and the system is now running normally again.  Thanks for your patience and we apologize for the short notice.


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May
9
New Ticket System
Posted by Todd K on 09 May 2017 11:35 AM

Hello,

 

As of May 2nd 2017 we have switched to a new ticket system.  Any new tickets submitted here after that date will NOT be responded to, we are keeping this old system live for reference purposes only.  Please submit all new tickets to:  https://tickets.libsyn.com

 

Again any tickets submitted on this site will NOT be responded to.

 

-Libsyn


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Mar
20
Database Maintenance – Wednesday – March 22nd
Posted by todd on 20 March 2017 01:00 PM

We’ll be performing some maintenance on our main database cluster at 9AM EST on Wednesday March 22nd.  During this maintenance period we will be putting the system into maintenance mode.  This will prevent access to the publishing platform and will delay the release of any scheduled episodes until after the system is brought back out of maintenance mode.  The serving of media files, RSS feeds, webpages and our web player will continue to operate normally.

[March 22nd, 9AM EST] – This maintenance has begun and the publishing system is currently in maintenance mode.  We’ll update this post as the work progresses.
[March 22nd, 9:30AM EST] – We’ve finished this work and will be bringing the system out of maintenance mode momentarily.
[March 22nd, 10:00AM EST] – All systems are running normally and stats processing which was paused during the maintenance will be caught up in the next hour.


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