January 28, 2018 – Stats Maintenance
Posted by todd on 28 January 2018 11:31 AM

[11:30AM EST] – We’re doing some maintenance on our stats processing system today, stats processing will be paused during this time.  We expect this maintenance to take ~6 hours and will post an update when the processing has been restarted.

[5:40PM EST] – We’ve completed the stats maintenance and processing has been turned back on.  All logs generated during the time frame of the maintenance will be processed normally in order of oldest to newest.  We’ll post another update when processing has caught back up.

[11PM EST] – Stats processing is continuing to run and we expect it to be caught up in the next 2-3 hours.

[January 29,  7:30AM EST] – Stats processing fully caught up overnight and is continuing to run normally.

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Legacy Stats Update
Posted by todd on 04 January 2018 03:41 PM

At the end of 2017 we rolled out our new stats interface backed by an entirely new stats system – new stats FAQ.  After the new system was launched we continued to process data through the legacy system to allow for direct comparisons during the month of December between the old numbers and new numbers.  Today we have stopped processing data through the legacy system, this means that while all existing data in the legacy system will remain accessible you will no longer see numbers there update.

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Stats Maintenance
Posted by todd on 22 May 2017 11:47 AM

[11:30 AM EST] – Stats processing is currently paused as we are performing some maintenance on our stats system.  We’ll post further updates as the work progresses.
[2 PM EST] – Stats processing is running again now and we expect it to catch up later this evening.

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Database Maintenance – Tuesday May 9th @ 2PM EST
Posted by todd on 09 May 2017 01:40 PM

We’ll be performing maintenance on our database systems at 2PM EST today.  We expect this window to be very short but to avoid any issues we will be putting the system into maintenance mode during this time.

[2PM EST] – The system is now in maintenance mode.  We’ll post an update when the work has been completed.
[2:10PM EST] – This maintenance has been completed and the system is now running normally again.  Thanks for your patience and we apologize for the short notice.

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Database Maintenance – Wednesday – March 22nd
Posted by todd on 20 March 2017 01:00 PM

We’ll be performing some maintenance on our main database cluster at 9AM EST on Wednesday March 22nd.  During this maintenance period we will be putting the system into maintenance mode.  This will prevent access to the publishing platform and will delay the release of any scheduled episodes until after the system is brought back out of maintenance mode.  The serving of media files, RSS feeds, webpages and our web player will continue to operate normally.

[March 22nd, 9AM EST] – This maintenance has begun and the publishing system is currently in maintenance mode.  We’ll update this post as the work progresses.
[March 22nd, 9:30AM EST] – We’ve finished this work and will be bringing the system out of maintenance mode momentarily.
[March 22nd, 10:00AM EST] – All systems are running normally and stats processing which was paused during the maintenance will be caught up in the next hour.

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Happy Holidays & Holiday Support Hours
Posted by todd on 23 December 2016 02:28 PM


From all of us here at Libsyn we want to wish you all a happy holidays and happy new year!  In observance of the holidays our offices will be closed on December 26 & January 2nd.  From December 27-30 our support staff will be working on a reduced schedule so please be patient and expect longer than normal ticket response times.

– The Libsyn Team

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