Latest Updates
Jan
21
Stats Processing Paused
Posted by todd on 21 January 2016 12:36 PM

12 PM EST – Stats processing is currently paused while we perform some maintenance on the processing systems.  We’ll update this post once processing has been restarted.

3:45 PM EST – Stats processing is still paused, we’ll update this post again in a few hours with another update.

8 PM EST – We’re still working on getting processing back up and running.  We’ll continue to post updates, we appreciate your patience.

January 22, 10 AM EST – Stats processing has started again, we apologize for the extended delay.  We will update this post throughout the day until stats processing has fully caught up.

2 PM EST – Stats processing has finished processing all logs from the 21st and is now working through today’s backlog.

8 PM EST – Stats processing is still catching up and is currently about 75% through the backlog from today.

January 23, 8 AM EST – Stats processing has been fully caught up for several hours and continues to function normally.


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Jan
5
FTP Issues
Posted by todd on 05 January 2016 03:15 AM

3:15 AM EST – Our FTP system is currently offline and is undergoing emergency maintenance, we will update this post with progress as we work on the issue.

UPDATE – 9AM EST – We are still working on this, our apologies for the extended downtime of our FTP server.  If you need to publish immediately please do so through the web interface.

UPDATE – 10:30AM EST – FTP is back up and running normally now.


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Jan
2
Network Maintenance – January 3rd 3AM – 5AM EST
Posted by todd on 02 January 2016 01:11 PM

Our primary data center provider has let us know that they will be performing network maintenance this Sunday, January 3rd from 3AM to 5AM.  This will be to complete the part of the work they didn’t finish during the last window on Dec. 27th.  We are expecting a few minutes of downtime due to this maintenance.


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Dec
23
Network Maintenance – December 27th 3AM – 6AM EST
Posted by todd on 23 December 2015 03:20 PM

We’ve received notice from our primary data center provider that they will be performing maintenance on their network on December 27th between 3AM and 6AM EST.  During that time window you may see brief periods of downtime.  We will update this post if anything changes with the schedule.

UPDATE 12/27 7AM:  They were only able to complete about half of the work in the 3 hr time window.  We experienced no downtime with this part of the work.  They will need to schedule another window to complete the work.  We’ll put up a new post when we have further information.


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Dec
21
2015 Winter Holidays
Posted by todd on 21 December 2015 05:05 PM

On behalf of the team here at Libsyn we wish everyone a Happy Holidays and a Happy New Year!

Our support team will have the day off on 12/25 and also New Years Day 1/1.  Between the 25th and 1st we’ll be working with a reduced support staff.  Please be understanding if ticket response times are higher than normal during that time.  Members of our admin team will be on-call to handle any urgent system-wide issues.


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