Latest Updates
August 24, 2016 – Stats Maintenance
Posted by todd on 24 August 2016 10:24 AM

[10AM EST] – We’re conducting maintenance on our stats system today.  The purpose of this is to add additional hardware to our stats cluster, this will improve the performance of both processing and display of stats.  Stats processing is currently paused and the display of stats in the dashboard may become unavailable at times.  We’ll update this post throughout the day with updates on our progress.

[3PM EST] – The maintenance is progressing and is nearly completed at this time.  We’ll post another update when stats processing has resumed.

[4PM EST] – Stats processing has resumed now and is functioning normally.  We expect stats to catch up sometime late night or early tomorrow morning.

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July 22, 2016 – Stats Maintenance
Posted by todd on 22 July 2016 07:31 AM

[7:30 AM EST] – We’re doing some maintenance on our stats systems today, during this time stats processing is paused.  We’ll update this post as the work progresses.

[10 AM EST] – Stats processing has been re-started at this time, we’ll update this post when stats processing is fully caught up.

[2:30 PM EST] – At this time stats processing is fully caught up and continues to run normally.

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July 21, 2016 – Upload Issues
Posted by todd on 21 July 2016 12:52 PM

[12:50 PM] – We’re experiencing issues uploading to one of our cloud storage partners.  This will result in uploads failing at the ‘processing’ step.  We’ve opened a ticket with them and will update this post when we know more.

[1:15 PM] – We believe the issue has been resolved, we’ll continue to monitor the situation.

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Publishing Issues
Posted by todd on 16 July 2016 09:25 AM

9:25AM EST – We’re aware of and are investigating issues with episodes and content not being properly published and released. We’ll post an update when we know more.

[UPDATE 9:45AM EST] – We have episodes releasing again now, there is quite a backlog though so it may take a little while to catch up.

[UPDATE 10:20AM EST] – We’re about halfway through the backlog of episodes at this point.

[UPDATE 10:35AM EST] – We’ve now finished processing and releasing the backlog of episodes.  The releasing processing is running normally again at this time.

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July 6, 2016 – Upload Issues
Posted by todd on 06 July 2016 05:13 PM

[5PM EST] –We’re seeing upload issues to one of our cloud storage partners.  This may lead to the ‘processing’ step during uploads to be extremely long and possibly error out.  If you need to get your file up ASAP we’d recommend uploading via FTP.  Otherwise please bear with us as we have reached out to the cloud storage partner in question and are waiting to hear back from them.

[7PM EST] We haven’t seen any upload failures to our cloud storage partner for approximately the past 10 minutes.  They have since confirmed that they believe the issue to be resolved.

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