Latest Updates
Nov
21
November 21, 2016 – Connectivity Issues
Posted by todd on 21 November 2016 09:13 AM

One of the network providers our data center uses is having issues on their network within the UK and elsewhere in Europe this morning.  We’ve had our data center disable that provider for the time being.  This should resolve any connectivity issues users were having.  If you are still having troubles connecting to our services please email support.


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Oct
3
Latency for Subscribers Via iTunes
Posted by Krystal O'Connor on 03 October 2016 10:05 AM

It has come to our attention that there are issues and latency for subscribers to any RSS feed (Libsyn and non-Libsyn hosted) in the iTunes store. This can cause delays in accessing content for new subscribers as well as obtaining new posts from existing subscribers.

We have reached out to iTunes and are currently waiting a response. We will update this post with new information as it comes across.

UPDATE 10/4/2016 9:13am: iTunes is aware of the issue and are working to resolve the latency issues. The issue is still ongoing and intermittent.

UPDATE 10/5/2016 12:06pm: iTunes has continued to investigate intermittent delays, however, the issue seems to have alleviated at this time. If you continue to experience issues subscribing to a show, please contact support@libsyn.com.

 


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Sep
30
September 30, 2016 – FTP Connectivity Issues
Posted by todd on 30 September 2016 08:58 AM

[8AM EST] – Our FTP server is currently experiencing connectivity issues and will be unavailable for most users.  We’re working with our provider where the FTP server is hosted and will post an update when we hear back from them.

[11AM EST] – The network switch connected to our cabinet failed and has been replaced, the FTP server is back up and running normally again now.


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Sep
19
September 19, 2016 – Stats Maintenance
Posted by todd on 19 September 2016 12:05 PM

[11:30AM EST] – We’re doing some maintenance on our stats system today.  Stats processing is currently paused we’ll update this post as our work progresses.

[2 PM EST] – Stats processing is running again now, we’ll update this post once it’s fully caught up.

[4 PM EST] – Stats processing is fully caught up at this time.  Today’s maintenance brought additional hardware online to our stats processing to improve performance and support our continued growth.  Thanks for your patience.


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Sep
8
September 8, 2016 – Upload Issues
Posted by todd on 08 September 2016 11:25 AM

[11AM EST] – We’re seeing uploads be slow and sometimes fail to one of our cloud storage providers.  We’ve opened a ticket with them and they are aware of the problem and have engineers working on it.  You’ll see this as the ‘processing’ step of uploads takes longer than normal and may fail.  We’ll update this post when we get an update from our provider.

[12:45PM EST] – The cloud storage provider is still working on the issue but at this time they haven’t provided any ETA on when it will be resolved.

[4PM EST] – Since our primary cloud storage provider is still having issues, we’ve removed them from our upload process at this time and our relying on our secondary cloud storage partner.  We’ve verified that uploads are functioning normally again with this change in place.


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