Latest Updates
Sep
14
September 14, 2017 – Stats Maintenance
Posted by todd on 14 September 2017 10:20 AM

[10AM EST] – We’re performing some maintenance on our stats system today.  During this time stats processing will be paused several times resulting in delays in stats updating.

[12:30PM EST] – The maintenance is progressing as scheduled so far, at this time in addition to stats processing being paused the stats display is also disabled.  We’ll continue to provide updates as the work progresses.

[3:30PM EST] – Stats display is now back on and processing has been restarted.  We are expecting processing to catch up sometime overnight.


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Jun
8
Service Accessibility Issues
Posted by Krystal O'Connor on 08 June 2017 05:16 PM

We are currently experiencing servicing issues with a subset of our servers which may affect media and asset delivery, as well as access to other services such as logging into the Libsyn dashboard.

Our server team is working to isolate and resolve this issue as quickly as possible. Additional updates will be posted as they become available.

Update 6:00pm – Most services and content delivery should be back to normal, however, there may still be a delay in new releases being released.

Update 6:37pm – New releases should now be releasing properly as well. We are still closely monitoring the system to ensure all systems continue to operate correctly.

Update 7:17pm – At this time, all systems are functioning normally. Please reach out to support@libsyn.com with any questions. We thank you for your patience.

 

 


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May
22
Stats Maintenance
Posted by todd on 22 May 2017 11:47 AM

[11:30 AM EST] – Stats processing is currently paused as we are performing some maintenance on our stats system.  We’ll post further updates as the work progresses.
[2 PM EST] – Stats processing is running again now and we expect it to catch up later this evening.


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May
9
Database Maintenance – Tuesday May 9th @ 2PM EST
Posted by todd on 09 May 2017 01:40 PM

We’ll be performing maintenance on our database systems at 2PM EST today.  We expect this window to be very short but to avoid any issues we will be putting the system into maintenance mode during this time.

[2PM EST] – The system is now in maintenance mode.  We’ll post an update when the work has been completed.
[2:10PM EST] – This maintenance has been completed and the system is now running normally again.  Thanks for your patience and we apologize for the short notice.


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May
9
New Ticket System
Posted by Todd K on 09 May 2017 11:35 AM

Hello,

 

As of May 2nd 2017 we have switched to a new ticket system.  Any new tickets submitted here after that date will NOT be responded to, we are keeping this old system live for reference purposes only.  Please submit all new tickets to:  https://tickets.libsyn.com

 

Again any tickets submitted on this site will NOT be responded to.

 

-Libsyn


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