Latest Updates
May
13
Possible ‘Gateway’ Error on Uploads
Posted by Krystal O'Connor on 13 May 2015 10:45 AM

For some users, uploading a media file may result in a ‘Gateway’ error:

  error – Gateway Time-out

We have located the issue and are working on rectifying it as soon as possible. In the meantime, if you are having trouble with uploads, please try uploading using FTP instead. Details on uploading with FTP can be found here.

Updates will be posted as they are available. We are sorry for the inconvenience. If you have any questions, please contact support@libsynsupport.com.

UPDATE – 11:30AM EST – We are now forcing traffic between our datacenters over a different provider and this seems to have resolved the issue.  We will continue to monitor the situation and will update this post if anything changes.

UPDATE – 2:15PM EST – We are seeing slow speeds again between our datacenters, we are working with our providers to resolve the issue.  In the mean time for best performance please upload via FTP is possible.

UPDATE – 3:30PM EST – We have a ticket open with the provider that seems to be causing the issues.  We are waiting to hear back from them.  As previously mentioned if you need to publish quickly please use FTP instead of uploading through the web interface.

UPDATE – 4:30PM EST – The issue is now resolved.  It ended up being an issue with a network provider that was struggling to route traffic around a fiber cut.  At this time that provider has been completely removed from use in connecting between our two datacenters.


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Apr
10
iTunes Delay
Posted by todd on 10 April 2015 02:05 PM

We’re currently seeing reports of a delay in new episodes appearing in the iTunes store listing for some podcasts.  Existing subscribers to podcasts are not affected by this, they will get new episodes as they are released.  We have reached out to iTunes and they are investigating the issue.

UPDATE April 13:  At this time it appears this issue has been resolved.


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Mar
31
Stats Delay
Posted by todd on 31 March 2015 11:50 PM

We are aware of an issue with stats processing being delayed.  The issue appears to have started around 8PM EST tonight, we are investigating and hope to have the stats processing running again shortly.  We will update this post with more details as we have them.

UPDATE April 1, 2015 – 1AM EST – We apologize for the delay, we are continuing to work on getting the stats processing back up and running.

UPDATE April 1, 2015 – 2AM EST – Stats processing is up and running normally now.  We estimate it will take 6 hours for the processing to get caught up.


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Mar
21
Brief Outage
Posted by todd on 21 March 2015 09:33 PM

Our systems experienced a brief outage from approximately 9:11 PM to 9:15 PM EST tonight.  This outage was triggered by an error in the fail-over setup for our load balancing system.  We have been monitoring the systems since correcting the error and they are running normally again.

We will be thoroughly investigating what caused the error in the fail-over setup to occur and will take the necessary steps to prevent it from happening again in the future.


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Mar
11
iTunes Outages
Posted by Krystal O'Connor on 11 March 2015 11:00 AM

After receiving some reports of trouble with the iTunes store, we reached out to the iTunes team and learned that the iTunes store and some related services are having some outage issues this morning. This may result in the iTunes store stating the store is unavailable during subscriptions or other ‘clicks’ inside the store.

Some of our users have also reported issues with artwork sporadically not appearing, which we believe to be related.

As we learn more or discover the issue to be resolved, we will update this post. In the meantime, please know that iTunes is aware and working to resolve the issue as soon as possible.

UPDATE – 4:30 PM EST – According to Apple’s status page the iTunes outage should be over now:  https://www.apple.com/support/systemstatus/


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