April 9th – 3:35PM EST - We received an e-mail from our CDN provider stating that they are investigating a possible issue with the storage device that our account is assigned to.  To avoid any issues we’ve temporarily disabled uploads.  We will update this post as we get new information and will re-enable uploads as soon as we can.

UPDATE – 4:10 PM EST – It appears that our storage on the CDN has come back up.  We will confirm that the issue is resolved and then will re-enable uploads.

UPDATE – 4:25 PM EST – We are still waiting for confirmation from our CDN provider that the issue is fixed but we have put through several test uploads and they have all worked correctly so we have turned uploads back on.

We’ll be making some changes to our stats system this weekend, you can find more information behind the reasons for the changes here:  http://imake.libsyn.com/libsyn-stats-are-changing-for-the-better.  This maintenance window will last approximately 12 hours on Saturday March, 31st from 12PM – 12AM on Sunday April, 1st.  Beginning at 12PM on Saturday stats processing will be stopped.  You’ll still have access to your existing stats but no new data will be processed until the maintenance window is completed.  During this 12 hour window will be converting the existing data into the new format and structures needed by the new stats processing system.

Once the maintenance has been completed we will turn processing back on and will be keeping a close eye on it to make sure it’s running smoothly.  The new system does process the raw data quite a bit faster than the old one so we expect the stats to get caught up much quicker than they have in the past.

We’ll update this post on Saturday once the maintenance begins and will keep updating it throughout the day until the work is completed.

UPDATE:  March 31st 12PM EST – We’ve started doing the stats maintenance so at this time stats processing is paused and will be paused until this maintenance is completed.

UPDATE:  March 31st 6:30PM EST - The stats maintenance is progressing well, we’re actually about an hour or two ahead of schedule.

UPDATE:  March 31st 8:30PM EST - The stats maintenance has been completed.  We’ve been running on the new stats back-end for roughly 30 minutes now and we’ve yet to see any issues.  The stats processing is already caught up and you should notice greatly improved speeds when using the Statistics module in the Libsyn Dashboard.

March 20, 2012 – 9:45AM EST -You may have noticed that your stats haven’t updated since the 19th and you may notice that the “last updated” time stamp on the stats keeps changing and going backwards. Last week we became aware of a possible situation where we were missing logs from our CDN providers UK location. We began working with them and they were able to retrieve this missing data from their systems. Yesterday afternoon they gave us the missing data and we began processing it. We ran into a few issues processing the data and that set the processing back by quite a few hours. The missing data covers the following dates: March 8th – 15th. You can expect to see your numbers across those dates increase depending on how many of your downloads comes from the UK.

UPDATE – 10:00AM EST – At this point the backlog of the missing data is finished processing and we are now working through the remaining logs from the 19th and starting on the logs from today the 20th.

March 14th, 2012 – 11AM EST: We’re currently experiencing a delay in getting log files from our CDN, this has caused our stats processing to be approximately 5 hours behind. We’ll update this post was get more information.

UPDATE – 1PM EST: Stats processing has started again and should catch up within the next several hours.

March 11, 2012 – 6:05PM EST: We’re currently experiencing issues delivering media files – we’ve verified it’s an issue with our CDN provider and have notified them of the issue. We’ll update this post when the issue is resolved.

6:20PM EST: This problem has now been resolved please contact support if you are still unable to download any files.