Latest Updates
Jan
27
System Maintenance – January 27th, 2015
Posted by todd on 27 January 2015 10:58 AM

11AM EST – We have begun what should be a very short maintenance window, the Libsyn system is now in Maintenance Mode

UPDATE 11:10AM EST – The maintenance has been completed and the system is now out of Maintenance Mode and running normally


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Jan
26
Scheduled Maintenance – January 27, 2015 – 11AM
Posted by todd on 26 January 2015 02:05 PM

We are doing an update to the Libsyn code base tomorrow that affects logins and sessions.  To avoid any users having issues we are going to put the system into Maintenance Mode during the update.  We’ll be putting the system into Maintenance Mode for approximately 10 minutes starting at 11AM EST tomorrow, January 27th to complete this update.  We’ll create a new post tomorrow when we being the work and will update it when the work is completed.


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Jan
23
Podtrac Issues
Posted by todd on 23 January 2015 10:10 AM

It appears that Podtrac is having issues this morning causing downloads to fail, if anyone would like us to temporarily remove the Podtrac pre-pend from their account to get their files working again please e-mail us:  support@libsynsupport.com

UPDATE 10:55AM EST – Podtrac appears to have things back up and running again.  If you had us remove the pre-pend we will add it back for you now.


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Jan
1
Upload Issues
Posted by todd on 01 January 2015 04:09 PM

[4PM EST] – We’re currently aware some users are experiencing issues uploading new content.  Our main servers and our storage servers are located in different locations.  Right now there is an issue with one of the providers being used to transfer data between those locations.  This is resulting in slow speeds, causing the “processing” step during uploading to take longer than normal and is resulting in a generic error message for some users.  We are looking at getting the route forced to another provider and will update this post when that’s completed.

In the meantime we highly recommend you upload your content via FTP as the FTP server is located in the exact same location as the storage servers.  If you need help uploading via FTP please see our guide:  http://support.libsyn.com/faqs/uploading-with-ftp/http://support.libsyn.com/faqs/uploading-with-ftp

[UPDATE 4:35PM EST] – We have been able to force the traffic between our main servers and our storage servers over a different provider.  We are seeing significantly faster speeds and this should resolve any upload issues users were experiencing.


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Dec
24
2014 Winter Holiday
Posted by todd on 24 December 2014 05:13 PM

Our support team will have the day off tomorrow 12/25 and also New Years Day 1/1.  Between the 25th and 1st we’ll be working with a reduced support staff.  Please be understanding if ticket response times are higher than normal during that time.  Members of our admin team will be on-call to handle any urgent system-wide issues.

On behalf of the team here at Libsyn we wish everyone a Happy Holidays and a Happy New Year!


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