Latest Updates
Mar
3
Possible Delay in Releasing Posts
Posted by Krystal O'Connor on 03 March 2015 10:22 AM

Some producers may notice a delay in episodes being released. The episode may appear as pending in your episode status.

The delays are caused by a higher than normal load in our back end, which causes items to release slower than normal. Releases will occur, but for some producers, it may take longer than normal.

Our administrators are aware of the situation and currently working to rectify the issue. We will post an update as soon as we have additional information, or the situation is rectified.

Any and all questions should be directed to support@libsynsupport.com. We thank you for your patience.

UPDATE: (3/3/2015 @ 11:15am) We believe the issue has now been rectified. Items that should have been released, which were delayed, are now released. If you still have trouble or any questions, please contact support@libsynsupport.com.


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Feb
12
Player and MyLibsyn Issue
Posted by todd on 12 February 2015 01:36 PM

We’re currently investigating an issue preventing our HTML5 player and MyLibsyn logins from working correctly.  We’ll update this post when we have more details.

UPDATE 1:40 PM EST - This issue has now been resolved.  All Libsyn players are functioning normally again and logins to MyLibsyn (either through the website or mobile apps) are working again.  If you are still having issues with either one of those please contact support.


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Jan
27
System Maintenance – January 27th, 2015
Posted by todd on 27 January 2015 10:58 AM

11AM EST – We have begun what should be a very short maintenance window, the Libsyn system is now in Maintenance Mode

UPDATE 11:10AM EST – The maintenance has been completed and the system is now out of Maintenance Mode and running normally


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Jan
26
Scheduled Maintenance – January 27, 2015 – 11AM
Posted by todd on 26 January 2015 02:05 PM

We are doing an update to the Libsyn code base tomorrow that affects logins and sessions.  To avoid any users having issues we are going to put the system into Maintenance Mode during the update.  We’ll be putting the system into Maintenance Mode for approximately 10 minutes starting at 11AM EST tomorrow, January 27th to complete this update.  We’ll create a new post tomorrow when we being the work and will update it when the work is completed.


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Jan
23
Podtrac Issues
Posted by todd on 23 January 2015 10:10 AM

It appears that Podtrac is having issues this morning causing downloads to fail, if anyone would like us to temporarily remove the Podtrac pre-pend from their account to get their files working again please e-mail us:  support@libsynsupport.com

UPDATE 10:55AM EST – Podtrac appears to have things back up and running again.  If you had us remove the pre-pend we will add it back for you now.


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