Latest Updates
Sep
9
iTunes Episode Update Delays
Posted by Krystal O'Connor on 09 September 2014 10:37 AM

We have been receiving reports that many producers are having trouble getting episode content to update in the iTunes store. We have been in contact with iTunes regarding this issue and they are currently working to isolate and rectify the issue. They have confirmed that the issue is not related to the producer’s RSS feed or the producer’s chosen host.

If your show’s RSS feed is valid, you see your content available as a subscriber, and iTunes hasn’t updated your show in the store in at least 3 days, you are likely being affected by this issue. Note again that this is not isolated to Libsyn feeds, so if you are using another method to generate your feed, you may still be affected.

The only way to fix the issue is to have iTunes index your feed manually. To request this, make sure you have your RSS feed URL and the URL to your show in the iTunes store and contact:

Let them know your show is not updating, it needs indexed, and include your RSS feed URL and the URL to your show in the iTunes store. You can also contact our support team who can work with iTunes to have your feed reindexed manually.
If you have any questions, contact our support staff at support@libsynsupport.com.

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Sep
8
Stats Hardware Upgrade
Posted by todd on 08 September 2014 09:23 AM

We’re replacing one of the stats servers with a brand new server today.  This will cause stats processing to be paused several times throughout the day.  We will update this post when the work is completed and when stats processing is all caught up.

UPDATE – 11:00AM – We’ve finished installing the new server and can confirm that stats processing is running again and is already fully caught up.


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Jul
12
Slow Login and Dashboard Performance
Posted by todd on 12 July 2014 04:43 PM

[4:40PM EST] – We’re currently aware of an issue where it is very slow to login and once you do login do anything in the Dashboard is also very slow. It appears to be caused by a higher than normal level of traffic that’s causing some excess load on our main database. We’re looking to see what we can do to resolve the issue.

[5:30PM EST] – All systems are back to normal now, we apologize for the troubles.  If you are still having issues logging in or with slow performance in the interface please e-mail support:  support@libsynsupport.com


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Jun
29
Upload Issues – Sunday June 29th
Posted by todd on 29 June 2014 03:00 PM

We became aware of possible upload issues around 2:30 PM EST today, the issue turned out to be a network issue with one of our storage devices.  It appears the issue began around 12PM EST and was resolved at approximately 2:55 PM.  If you had any problems uploading during that time frame please try your upload again.  Feel free to e-mail support@libsynsupport.com if you continue to have issues.


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Jun
23
Potential Upload Errors
Posted by Krystal O'Connor on 23 June 2014 09:27 AM

Some producers may have noticed receiving an ‘error’ upon uploading media files while publishing episodes. This error is received after the media file is successfully uploaded, but prior to successfully ‘processing’. The cause of the error is the web browser times out before realizing the file was actually successfully uploaded, and an ‘error’ is received.

If you receive this error, check under Content –> FTP/Unreleased. Any time a file is uploaded but does not successfully attach to an episode, it will always appear there. If it is, you can publish as you normally would – simply select FTP/Unreleased instead of selecting your hard drive to select the file.

As an alternative, uploading using FTP will avoid this issue entirely. We have a full walkthrough on using FTP here:

http://support.libsyn.com/faqs/uploading-with-ftp/

We understand this is an annoyance and an inconvenience and our development and administrative teams are working hard to make this a more seamless and positive experience going forward. If there are any questions or concerns, please direct them to our support staff at suport@libsynsupport.com.

UPDATE: We put changes into affect around the same time of this original post. We have since not received any additional reports pertaining to this issue, we believe the issue has been rectified. Any uploading issues should be sent to support@libsynsupport.com. Thank you for your patience.


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